Regional Operations Manager

Role & responsibilities

Business Management

• Achieve G.O.P. as per budget.
• Ensure business growth as per plans through cross-selling
• Ensure debtors days are met as per set objectives
• Achieve financial targets set for each site
• Manage site operations with the assistance of site team
• Identify operational issues and take pre-emptive measures
• Ensure business continuity plans for sites and also ensure all facility teams in the region implement HSE (health, safety, and environmental) processes
• Work towards delivering Operational excellence standards across sites
• Ensure timely renewal of contracts by keeping a track of date of expiry.
• Ensure timely and accurate data for payroll processing
• Ensure all fixed assets and equipment are maintained well and prepare regular and accurate physical inventories.
• Maintain & provide weekly, monthly and annual MIS.
• Monitor & control attrition and absenteeism at site
• Responsible for right manning at each site

Stakeholder Management

• Ensure client retention of more than 98% by ensuring service quality as per agreements and by client engagement
• Establish and maintain positive relationships with key external stakeholders like clients and vendor
• Resolve complaints and issues of clients and vendors
• Gather constant feedback from the client and improve in areas where required.

People Management

• Develop & train teams to ensure capability building for business continuity
• Engage & motivate team to ensure maximum productivity & better output.
• Conduct monthly reviews with the team. Assess progress and make course corrections
• Ensure resolution of issues by collaboration with internal departments like HR, Finance, Audit, Procurement teams
• Plan & ensure implementation of employee engagement programs at sites

Governance

• Ensure statutory compliance is maintained at the desired levels.

Preferred candidate profile

• Interpersonal, relationship-building and networking skills
• Customer centricity
• Strategic Thinking
• Leadership skills& People Management Skills
• Team handling capability
• Pro-activeness
• A practical, flexible and innovative approach to work