Relationship Manager Fresher

Claims Recovery :

• Oversee the recovery process of unpaid premiums, overpaid claims, and amounts due from policyholders or beneficiaries.
  
• Collaborate with the claims department to identify and recover funds owed on life insurance policies.
  
• Ensure timely and accurate resolution of recovery cases while minimizing loss.
  

Debt Collection :

• Develop and implement effective strategies for debt collection, negotiating with policyholders or beneficiaries on outstanding dues.
  
• Work with third-party collection agencies and legal teams to ensure recovery actions are taken efficiently.
  

Legal Compliance :

• Ensure all recovery processes comply with legal standards, regulatory requirements, and company policies.
  
• Liaise with legal counsel for cases requiring legal intervention and represent the company in court if needed.
  

Data Analysis and Reporting :

• Analyze data to identify trends, recovery rates, and areas for improvement.
  
• Prepare detailed recovery reports for senior management, highlighting progress, challenges, and action plans.
  

Client Communication :

• Handle escalated cases and communicate professionally with clients, beneficiaries, and their legal representatives.
  
• Maintain positive relationships with policyholders and intermediaries during the recovery process.
  

Team Management :

• Manage and guide a team of recovery officers, setting targets and monitoring their performance.
  
• Provide training and development opportunities to enhance the team’s efficiency.
  

Risk Management :

• Assess the risks associated with recovery cases and create risk mitigation strategies.
  
• Identify fraudulent claims and collaborate with fraud investigation teams when necessary.
  

Technology and Systems :

• Utilize claims management systems, CRM, and recovery software to track cases and ensure efficiency in processes.
  
• Continuously improve the use of technology in the recovery process to streamline operations.
  

Cross-Departmental Collaboration :