Program Manager

• Build strong relationships with a scaled operations team whilst working with cross-functional team members and key stakeholders collaboratively to deliver on the following:

Operational Efficiency

• Identify gaps and risks to the organization and operational efficiencies. Create programs, processes, and policies to drive improvements. Monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator, and creative problem solver. Implement continuous improvements to the organization and the process

Execution

• Manage a large community of remote contractors. This community has been thriving from getting access to opportunities that are otherwise likely unavailable to them.
• Demonstrate high level competence in empathy and emotional quotient while working with them.
• Drive the execution of operational programs, projects, initiatives, handle issue escalations and proactively remove obstacles to drive momentum and progress while keeping the human element at the center of all the work.
• Set and scale new pilot projects, write detailed SOPs for the vendor teams, identify process challenges along with tool improvements

Financial and Headcount Management

• Ensure organizational spending aligns with budget and priorities

Communication

• Lead the communications strategy for your programs. Ensure information flows clearly and efficiently to enable teams
• Build strong partnerships with Product and Engineering teams and represent GSS in cross-team meetings/reviews

1. Between 3-5 years experience as a program manager in a tech and/or start up environment and managing a large community
2. Understanding of project management principles
3. Able to drive insights based on information from disparate sources
4. Excellent written and verbal communication skills with outstanding emotional intelligence
5. Ability to influence and empower people across a variety of job functions through your relationships
6. Outstanding organizational skills with the ability to balance many tasks without losing sight of the highest-priority items
7. Strong bias towards action. You drive end-to-end results and are always thinking ahead
8. Obsessive attention to detail and you are constantly looking for ways to tweak and optimize for better results

1. Worked at a high-paced, fast-growing tech startup, large tech company, or has a consulting background
2. You have collected, structured and analyzed data to drive key insights
3. Basic knowledge of SQL.