Program Manager , DSP Program

Job Title: DSP Program Manager

Position Overview:
Here at Amazon, we're seeking for an experienced Program Manager to lead our pricing initiatives for the Delivery Service Partner (DSP) program in India. We are seeking a detail-oriented Capacity Planner to optimize our two-wheeler delivery fleet operations. This role focuses on ensuring efficient utilization of our biker delivery fleet while maintaining service quality and cost-effectiveness.

Key Responsibilities:
Plan and optimize two-wheeler fleet capacity based on demand forecasts and historical data
Collaborate with stakeholders to drive sustainability goals by adding EV fleet
Monitor and analyze biker utilization rates and productivity metrics to optimize cost to serve
Develop staffing plans for regular operations and peak periods
Analyze delivery patterns and suggest improvements across zones
Coordinate with operations teams to ensure adequate capacity is available and implement mechanisms to track onboarding and reduce roll overs
Work with central and regional capacity leaders to build required flexibility and generate weekly capacity dashboards
Required Qualifications:
Bachelor's degree in Operations Management, Supply Chain, or related field
5+ years experience in delivery operations or fleet management
Strong analytical and quantitative skills
Proficiency in Excel and data analysis tools
Understanding of urban mobility and last-mile operations

Technical Skills:
Advanced Excel (pivot tables, VLOOKUP, macros) Basic SQL knowledge Experience with workforce management tools Familiarity with routing and scheduling software Knowledge of GPS tracking systems

Preferred Qualifications: Experience in ecommerce, food- delivery or quick commerce operations Knowledge of labor laws and rider compliance requirements Background in workforce scheduling experience with simulation tools Familiarity with weather impact on two-wheeler operations

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements