Program Coordinator

• The Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators
• They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues

**Key Responsibilities:

• ** Level 3 Escalation calls
• Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business
• Ensure candidate results are sent to clients in a timely manner
• Prepare client reports
• Act as an escalation point for service-related problems
• Promote client programs and products
• Determine additional opportunities and possible operational trouble areas
• Input accurate customer information into the database
• Assist in training and monitoring call centre agents to ensure quality of service
• Maintaining the SLA for different LOB
• Reports
• Client Management Events handling People Management (In Manager Absence)