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25 Pearson Education India Jobs

Program Coordinator

3-8 years

Noida

1 vacancy

Program Coordinator

Pearson Education India

posted 16d ago

Job Description

  • The Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators
  • They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues

**Key Responsibilities:

  • ** Level 3 Escalation calls
  • Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business
  • Ensure candidate results are sent to clients in a timely manner
  • Prepare client reports
  • Act as an escalation point for service-related problems
  • Promote client programs and products
  • Determine additional opportunities and possible operational trouble areas
  • Input accurate customer information into the database
  • Assist in training and monitoring call centre agents to ensure quality of service
  • Maintaining the SLA for different LOB
  • Reports
  • Client Management Events handling People Management (In Manager Absence)

Employment Type: Full Time, Permanent

Read full job description

Prepare for Program Coordinator roles with real interview advice

Top Pearson Education India Program Coordinator Interview Questions

Q1. What is the Software Development Life Cycle (SDLC)?
Q2. What programming languages are you proficient in?
Q3. What is the definition of an operating system?
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What people at Pearson Education India are saying

Program Coordinator salary at Pearson Education India

reported by 4 employees with 5-8 years exp.
₹5 L/yr - ₹6.8 L/yr
54% more than the average Program Coordinator Salary in India
View more details

What Pearson Education India employees are saying about work life

based on 372 employees
71%
76%
37%
99%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Pearson Education India Benefits

Health Insurance
Job Training
Soft Skill Training
Work From Home
Education Assistance
Team Outings +6 more
View more benefits

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Pearson Education India Noida Office Location

View all
Noida Office
15th Floor World Trade Tower, C01, Central Auto Market, Block B, Sector 16, Noida, Uttar Pradesh 201301, India Noida
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