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29 Pearson Education India Jobs

Program Coordinator

3-8 years

Noida

1 vacancy

Program Coordinator

Pearson Education India

posted 11d ago

Job Description

  • The Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators
  • They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues

**Key Responsibilities:

  • ** Level 3 Escalation calls
  • Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business
  • Ensure candidate results are sent to clients in a timely manner
  • Prepare client reports
  • Act as an escalation point for service-related problems
  • Promote client programs and products
  • Determine additional opportunities and possible operational trouble areas
  • Input accurate customer information into the database
  • Assist in training and monitoring call centre agents to ensure quality of service
  • Maintaining the SLA for different LOB
  • Reports
  • Client Management Events handling People Management (In Manager Absence)

Employment Type: Full Time, Permanent

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What people at Pearson Education India are saying

Program Coordinator salary at Pearson Education India

reported by 4 employees with 5-8 years exp.
₹5 L/yr - ₹6.8 L/yr
54% more than the average Program Coordinator Salary in India
View more details

What Pearson Education India employees are saying about work life

based on 371 employees
71%
76%
37%
99%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Pearson Education India Benefits

Health Insurance
Job Training
Soft Skill Training
Work From Home
Education Assistance
Team Outings +6 more
View more benefits

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Pearson Education India Noida Office Location

View all
Noida Office
15th Floor World Trade Tower, C01, Central Auto Market, Block B, Sector 16, Noida, Uttar Pradesh 201301, India Noida
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