Genpact Hiring- SRE with Production Support

Inviting applications for the role of Site Reliability Engineers/SRE with Production Support & Application support.

Responsibilities

• Accountable for driving and dictating efforts to mitigate and/or restore to normal business operations
• Experience in Monitoring tools with L1, L2 Support.
• Experience with Scripting -Bash/ Shell/Python
• Experience in SQL
• Experience in Grafana/Splunk/Prometheus.
• Review of Temporary Access requests / Get Access entitlements and grant/revoke as appropriate
• Follow documented procedures, and update documentation for resolved issues
• Determine customer experience and assess risk (core vs minor functions, regulatory or reputational)
• Determine incident severity, priority, impact and proper escalation protocols
• Accountable for High Impact Incident Communications (Status, Restoral Efforts, Customer/Service Impact) to appropriate technology/business groups
• Drives requirements for Task Automation and tooling.
• Provides requirements and oversight of Resiliency Exercise Chaos Engineering
• Responsible for the data content, accuracy, and completeness in the Incident ticket before creation of Problem ticket
• Drive reconvene efforts to identify Granular Root Cause – Sev1 – Sev4 Incidents
• Provide critical incident details and restoration efforts to Problem Management team (Incident Description, Chronological timeframes, Scope of Impact, Triage Participants and etc.)
• Ensure “known errors” and “repeatable errors” are logged into the “Known Error” database.
• Document standardize processes and playbooks for Incident Management (Enhanced Identification and Restoral)
• Conduct Weekly Incident Reviews
• Self-Identified-Audit and Compliance issues – identification and remediation
• Providing personnel who are experienced professionals, or professionals with specific knowledge of the client's implementation or business.
• Coordinate events applicable to functional area of responsibility.
• Level 2 should be able to resolve 95% of the incidents that come to them.

Qualifications we seek in you!

Minimum Qualifications

• BE/B Tech/MCA
• Excellent written and verbal communication skills
• Basic understanding of Investment Management/financial services domain knowledge

Note: This is not a Dev-ops role.