Production Support Engineer

Role & responsibilities

Responsibilities will include:

1. Performing administration including installs, upgrades, configuration, and monitoring of TEOCO and third party products (Citrix, Business Objects, Oracle Client, Apache/Tomcat, etc.).

2. Devising, implementing, and managing system monitoring, automation, and notification tools

3. Performing root cause analysis, diagnostics, and monitoring on various production systems

4. Assisting in system and domain administration of Windows based servers

5. Troubleshooting and resolving end-user issues independently and efficiently

6. Monitoring and managing Python based RPA tools in production

Participating in occasional night or weekend work and possible shift work to support a 9AM-7PM IST production schedule

Preferred candidate profile

Essential:

• Experience writing PL/SQL statements
• Proven experience managing applications within a live environment.
• Skills should include python scripting / programming / debugging
• Working knowledge of the Windows family of operating systems
• Analytical and problem-solving abilities
• Confident & comfortable interacting with both internal & external clients
• Excellent written and oral communication skills
• Knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP

Desirable:

• Experience with Citrix is a plus
• Experience with LINUX a plus

Academic Criteria:

BS in Computer Science, Mathematics, Electrical Engineering or a related field

Experience Range (In years): Minimum of 2 years prior work experience.