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Engaged Employer

FCI CCM

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4.4

based on 245 Reviews

Video summary

2 FCI CCM Production Support Engineer Jobs

Production Support Engineer

FCI CCM

4.4

based on 245 Reviews

3-8 years

Noida

1 vacancy

Production Support Engineer

FCI CCM

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Automation Testing Operations Auditing Analytical Chemistry Production Support

+ 2 more

Job Description

We are seeking a Production Support Engineer who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:

Issue Resolution and SLA Adherence:

Resolve complex issues with minimal downtime and adherence to SLAs.
Perform RCA for critical failures and provide comprehensive documentation.
Implement failover mechanisms for high availability during outages.

Automation and Predictive Analysis:

Automate recurring tasks using Python, Bash, or other scripting tools.
Configure proactive monitoring and alerts to minimize manual intervention.
Use predictive analysis to identify and preempt potential failures.

Technical Expertise:

Troubleshoot databases (SQL/NoSQL) and optimize query performance.
Work extensively with Kafka for messaging and Amazon EKS for container orchestration.
Develop and maintain solutions using Java and Spring Boot.

Collaboration and Documentation:

Conduct biweekly review meetings with stakeholders.
Escalate critical issues to Level 2 with detailed analysis and logs.
Maintain clear documentation of workflows, application flows, and resolution playbooks.
Foster a collaborative team environment by sharing learnings and solutions.

Monitoring and Alerting:

Configure tools like Prometheus, Grafana, or ELK for real-time system monitoring.
Set up proactive alert systems to address potential system issues.
Audit monitoring configurations to align with evolving system requirements.

New Feature Development and Maintenance:

Collaborate with product teams to deploy new features effectively.

Desired Candidate profile:

Bachelor degree in computer science or related field.
3+ years of experience in production support or related roles.
Expertise in Java, SQL, Kafka, MongoDB, and Amazon EKS.
Proficiency in scripting languages like Python and Bash.
Familiarity with cloud services, microservices architecture, and DevOps tools.
Strong analytical and problem-solving skills with RCA and log analysis experience.