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1 Loyalty Juggernaut Product Specialist Job
Product Specialist - Customer Success
2-7 years
Hyderabad / Secunderabad
1 vacancy
Product Specialist - Customer Success
Loyalty Juggernaut
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
- Develop comprehensive business cases and market feasibility analyses.
- Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
- Oversee the implementation of loyalty program using GRAVTY , ensuring seamless integration into clients existing systems.
- Design, deliver, and maintain training programs for client users.
- Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
- Collaborate with the product management team to drive innovation and deliver transformative product features.
- Develop high-impact product marketing collaterals, including white papers and presentations.
- Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.
- BBA / Bachelors degree in Engineering (preferred) complemented by an MBA is an ideal fit.
- Up to 2 years of client delivery experience in Business Analysis/Product Implementation.
- Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
- Exceptional interpersonal skills and a problem-solving mindset.
- Proven ability to manage complex priorities and projects under pressure.
- Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
- A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.
Additional qualifications that enhance your profile:
- Certification in business analysis.
- Experience with scaled agile methodologies.
- Familiarity with various delivery methodologies.
- Experience working with external vendors and outsourced business models.
- Interest or skills in copywriting, technical writing, creative thinking, or art.
- Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.
- Experience with modern tools used in Agile implementations like Jira, Miro, Asana.
Employment Type: Full Time, Permanent
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What Product Specialist at Loyalty Juggernaut are saying
Rating based on 3 Product Specialist
reviews
Anonymous · Product Management - Technology
in Hyderabad / Secunderabad
- Skill-development and Learning is great - Company culture is really nice and they have a flat hierarchy where everyone from the CEO to an fresher is always available and reachable to anyone. Even an intern can reach out to the CTO/CEO directly for any help without it becoming an issue with the immediate manager/lead.
- Work-life balance is not great owing to the customers they have around the globe. It is a positive as well as negative. - Compensation is below par
Read 3 reviewsProduct Specialist salary at Loyalty Juggernaut
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