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Hitachi

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4.0

based on 636 Reviews

Video summary

1 Hitachi Product Specialist Job

Product Specialist

Hitachi Ltd.

4.0

based on 636 Reviews

4-6 years

Gurgaon / Gurugram

1 vacancy

Product Specialist

Hitachi

posted 29d ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Internet Advertising MySQL Communication Skills SOAP UI

Job Description

Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product.
Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers. Educating customers on specific product functionality required to resolve their issues.
Writing and presenting internalinformal courses on troubleshooting areas of product functionality.
Creating solution entries as required. Working cooperatively with other Technical Support team members and members of other teams such as consulting services, Engineering, technical operations, and deliverability.
Timely communication with customers concerning status of open support issues. Troubleshooting issues related to 3rd party software applications. Should be flexible to work in a rotational shift environment (24*7).
What We Offer. Exciting Projects We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!. Work-Life Balance GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development Our dedicated Learning Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.