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168 Hitachi Jobs
Product Specialist Adobe Campaign
Hitachi
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Description:
Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product
Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers
Educating customers on specific product functionality required to resolve their issues
Writing and presenting internalinformal courses on troubleshooting areas of product functionality
Creating solution entries as required
Working cooperatively with other Technical Support team members and members of other teams such as consulting services, Engineering, technical operations, and deliverability
Timely communication with customers concerning status of open support issues
Troubleshooting issues related to 3rd party software applications
Should be flexible to work in a rotational shift environment (24*7)
Requirements:
Provide technical support and product guidance to customers, partners, and others involved in developing campaigns and other marketing channel communications on our platform at all stages of the cycle
Proactively develop and nurture good working relationships with developers and users at customer sites to ensure that their success with our product is assured through your efforts
Effectively research, record, and maintain ongoing knowledge of best practices for product usage in all areas of functionality
Build and maintain strong working relationships with other teams that support customer needs and business goals
1-3 years of experience in a software support environment supporting complex, multi-tiered enterprise software applications
Experience writing and debugging SQL statements, and XML/Javascript/HTML are required
Experience with one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL) is required
Experience with web services APIs, database connectors, and SOAP
Proven in-depth of knowledge of complex, database-centric, internet-based systems
Ability to multi-task and work through problems independently
Excellent Communication skills (written verbal) comfortable in 24X7 Working environment
4-year degree or equivalent Experience Job Responsibilities:
Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product
Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers
Educating customers on specific product functionality required to resolve their issues
Writing and presenting internalinformal courses on troubleshooting areas of product functionality
Creating solution entries as required
Working cooperatively with other Technical Support team members and members of other Adobe teams such as consulting services, Engineering, technical operations, and deliverability
Timely communication with customers concerning status of open support issues
Troubleshooting issues related to 3rd party software applications
Should be flexible to work in a rotational shift environment (24*7)
What We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom
Our customer list is full of fantastic global brands and leaders who love what we build for them
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays
Professional Development: Our dedicated Learning Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses
Employment Type: Full Time, Permanent
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What people at Hitachi are saying
Product Specialist salary at Hitachi
reported by
1
employee
with 7
years exp.
₹23.9
L/yr - ₹30.5
L/yr
204%
more
than the average Product Specialist Salary in India
View more details
What Hitachi employees are saying about work life
based on 631 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Hitachi Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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