Product Manager, Omni Admin Platform

Job Description - Product Manager, Omni Admin Platform

We at Pine Labs are looking for those who share our core belief - Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose

We are seeking a Product Manager to transform how our admin and partners use and engage on a consolidated admin platforms, with a dedicated focus on driving operational efficiency, and ease of information access within and outside the organization. This platform supports internal teams like operations, Customer service & support, Risk & compliance, Settlement and finance ops and sales teams to streamline merchant onboarding, configuration management, issue resolution, internal reporting & MIS, and other back office activities. The ideal candid ate will have a proven track record of developing scalable admin tools and optimizing internal workflows to enable operational efficiency.

Responsibilities we entrust you with

• Own the product roadmap and vision for Pine Labs' Admin Platforms, ensuring alignment with business objectives and stakeholder needs.
• Analyze existing workflows, identify bottlenecks, and implement solutions to improve internal processes through automation and better tooling.
• Lead the design and development of features for merchant onboarding, transaction monitoring, system health dashboards, and configuration management.
• Leverage data analytics to identify opportunities for improving platform performance, operational efficiency, and user satisfaction.
• Ensure the admin platform adheres to regulatory and security standards in the fintech and payments industry.
• Write detailed and well researched MRDs/ PRDs for the key projects and product features
• Engage with stakeholders across departments to communicate product strategies, gather feedback, and align on goals.
• Drive adoption of admin platform enhancements through user training, documentation, and seamless rollout strategies.

What matters in this role

• Proven track record of delivering products on time and managing competing priorities effectively.
• Ability to work closely with engineering teams, understanding APIs, system architecture, and technical workflows.
• Preferred domain experience and knowledge on POS terminals, Payment Gateway, Merchant / Retail Commerce, UPI, Digital App and Web engagement products
• Has delivered results in product execution working in highly agile/ fast pace environment
• Have understanding of Data and how to use it in making decisions.
• Build strong relationships with cross functional teams to facilitate solutioning discussions to unblock team members.
• Understanding of the payments industry, merchant ecosystems, or operational platforms is highly desirable.

Years of experience

• 2+ years of product management experience focused on admin platforms, internal tools, or reporting MIS and analytics products.
• Experience in payments industry, merchant ecosystems, or operational platforms is highly desirable.

What we Value in Our people

• You take the shot: You Decide Fast and You Deliver Right
• You are the CEO of what you do: you show ownership and make things happen
• You own tomorrow: by building solutions for the merchants and doing the right thing
• You sign your work like an artist: You seek to learn and take pride in the work you do