Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Morningstar

Compare

3.9

based on 1.1k Reviews

Video summary

5 Morningstar Product Consultant Jobs

Product Consultant

Morningstar India (P) Ltd.

3.9

based on 1.1k Reviews

0-5 years

New Delhi

1 vacancy

Product Consultant

Morningstar

posted 20d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Bfsi Analytical Chemistry MS Office Air Ticketing

+ 3 more

Job Description

Good communication skills: Written and verbal to understand the current application and working with product managers, software development teams, direct interaction with Australian end-users.
Good listening skills: As to understand the exact client query and decide on the flow of work.
Comprehensive problem-solving skills, ability to rephrase the ongoing query and drill down to stepwise solutions within the timeline.
Attention to detail and analytical bent of mind.
Confidence, patience, soft skills & empathy.
Excellent interpersonal skills.
Strong documentation skills.
Ability to learn and contribute one step ahead.
Proactiveness to meet department representatives to discuss cross-department initiatives and facilitate the discussion of potential solutions for areas of inefficiency, bottlenecks, or waste.
Hunger to find opportunities to automate existing business processes.

Technical abilities expected:

Sound knowledge of financial markets and capital markets, preferably international finance.
An MS Office specialist with good competencies in MS Word, Excel, PPT s.
Prior usage of any ticketing applications, such as Jira, Zendesk or Bugzilla.
Prior usage of automated Lead management & Customer Service Management tools, such as Zendesk, Freshdesk, intercom, Live Agent, Happy fox, SharePoint.

Abilities expected for internal communication -

Think analytically, create, and improvise different scenarios before internal escalation.
Understanding of functional testing before escalation/delivery.
Basic understanding of how a software development lifecycle, scrum and agile team works.

Basic Qualifications

A full-time master s degree in finance (MBA or PGDM).
Minimum 2 years of professional experience in BFSI.
Computer fundamentals and an MS office specialist.
A bachelor s degree in engineering, Math s or computer applications will be added advantage (Not a mandate).

Responsibilities

Improve customer service experience, create engaged customers, and facilitate organic growth.
Take ownership of customer issues and follow problems through to resolution.
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports.
Responsible to resolve Customer queries on a regular basis.
Regularly review Customer tickets and ensure its resolution and if required pass it on to the development team.
Coordinate with Product Managers as per the client s requirement and ensure frequent and timely updates to clients.
Ensure regular review of helpdesk & support articles written by the team and write articles as and when required.
Ability to engage the clients through B2B communication over emails, chats, and calls.
Responsible for helping new joiners and if required conduct training for different product modules and support SOP.
Support other team members on a regular basis in helpdesk chat.

Employment Type: Full Time, Permanent

Read full job description

Morningstar Interview Questions & Tips

Prepare for Morningstar Product Consultant roles with real interview advice

What Product Consultant at Morningstar are saying

2.8

Rating based on 9 Product Consultant reviews

Anonymous · BFSI, Investments & Trading in Mumbai

Likes

The overall company is great with policies and benefits

Company culture - Excellent

Dislikes

The team with product consulting mixes 3 jobs into one role and is severely overworked with no proper sick leaves and sick leaves being considered as unplanned which affect your KPIs if more than 3 in a month. That's just terrible. Work hours and conditions are terrible. Other teams in the company have much better working conditions