Process Developer-Order To Cash

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.  Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.   

Inviting applications for the role of Process Developer-Order to Cash

 In this role, you will be responsible for Aftermarket Order Management of Commercial Spares for the product, which includes Client calls, drafting emails. You will function as a focal point of order management to various customers. 

You will work with supply chain team to manage your orders to ship them on time meet the SLA 

Your role will function as an overlay of existing domain experts and bring value through disciplined sales pursuit and solution order management skills. 

You will be expected to be focused on Service industry’s realities and pain points and know how to solve these using knowledge and technology.

Responsibilities

• Be the primary point of contact for assigned customers to process purchase orders to sales orders fallowed by supply chain to allocate the orders, providing additional information for the customers on their requirement.

• Process DD, BOE, RIBA/RID transactions;

• Identify and code short payments;

• Ensure accurate treatment for recording cash in advance, cheque, etc.;

• Research and follow up on unidentified customer payments resolution;

• Identify and suggest process improvements and standardizations for the Cash Application processes;

• Constantly update and supervise the process documentation created gathering all changes/exceptions;

• Actively participate in improving performance indicators designed for cash application activity.

• Ensure the highest standard of quality is adhered within team and at the same time drive process efficiency with outstanding practices

• Works with internal/external teams to ensure accurate and in time process delivery;

• Participate in cross training sessions, pass corresponding assessments

• Call out all unsolved/unclear issues to the team leader

Qualifications we seek in you!

Minimum qualifications

Any Graduation (B.Com/B.Sc/BA/MBA) 

Preferred qualifications 

Knowledge on Procurement and Supply Chain Management  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.