OTC - Process Associate

Inviting applications for the role of a PA, Collections
We are looking for professionals with OTC domain experience who have worked in collections management and have a deep understanding of upstream and downstream of Collection/Exceptions
Responsibilities
Collection on past due invoices invalid deductions on allocated portfolios via Email, phone calls etc.
Respond to email /phone queries related to disputed invoice
Research and analyze the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to track and monitor the past dues
Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
Work as an excellent teammate to process any special request in a timely manner
Deliver quality customer service by researching and responding to all internal external partners inquiries quickly, effectively and authoritatively
Call out problems to senior staff members and or management as appropriate.
Qualifications
Minimum qualifications
Graduate in any stream
Freshers are eligible
Excellent English interpersonal skills
Preferred Experience
Prior collections management experience