Process Associate, Data Analyst

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate/Developer, Data Analyst

Responsibilities
Maintain reports & spreadsheets for historical data, manage email queues
Work closely with Operations for daily, weekly & monthly reports
Report observations to WFM to help to change the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
Provide insights on existing data to internal/external stakeholders
Identify the market/process/queue by team/agent wise volume variations and alerting the respective stakeholders proactively

Qualifications we seek in you
Minimum Qualifications/ Skills
Good communication skills both written and verbal
Should be very comfortable with handling lots of data & numbers
Should have a good working knowledge of using Excel
Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required
Good analytical and quantitative skills and the ability to see trends and patterns in data and translate data into decisions

Preferred Qualifications/ Skills
Power BI
SQL Database, Access Automation
Presentation Skills
Lean/Six Sigma Certified
Data Science

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.