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IT Associate
ProcDNA
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
Role Summary
Working as part of the Global Service Management Team this role will have specific responsibility for the effective management and improvement of the Incident Management and Service Request Processes.
Whom We Are Looking For
As the Senior IT Lead, you will be responsible for overseeing the Desktop Team and providing IT support for incidents and catalog requests, ensuring timely and satisfactory resolutions within the Service Now System. This position requires extensive experience in handling hardware, computer, and mobile devices, as well as installing software for new joiners and leavers. Furthermore, you will have a critical role in supporting all IT-related issues across the organizations computer systems, ensuring the highest level of performance and reliability.
What you will do
- Provide technical assistance to internal and external users regarding desktop-related issues, such as hardware and software setup, configuration, and troubleshooting.
- Knowledge of active directory (Password resets, Organizational Units, Distribution Groups, Security Groups, etc.)
- Planning, deploying, and managing Windows environment & Patch Management and Audits.
- Configure & Good troubleshooting skills in networking related to desktops.
- Plan and implement Windows 10 by using Windows Autopilot / dynamic deployment.
- Upgrade devices to Windows 10 and manage updates.
- Manage and protect devices (Defender, Intune)
- Deploy and update applications, Implement Mobile Application Management (MAM) & MDM.
- Manage and troubleshoot Intune Device Management and Mobile Application Management policies.
- Configuration of Print devices (network and local) on desktops
- Co-ordinate with vendors for support
- Ensure inventory of IT hardware and software assets is up to date.
- Stay updated with system information, changes, and updates.
- Configure Security features for Windows clients and the Microsoft environment.
- Must be proficient and experienced in deploying, configuring, and maintaining Windows 8,10 & 11, and non-Windows devices and technologies.
- Should have performed user management and rights management.
- Should have experience working with patch management solutions (In-Tune)
- Sound experience in Anti-Virus configuration and monitoring.
- Excellent knowledge of Office 365 applications
- Handling Outlook and Mailbox-related issues
What you will bring
- 1+ year of experience in IT support role in small to medium size companies.
- Must be able to commute to the work location on a daily basis.
- Answer technical queries (both initial and follow-up) via phone & email.
- Communicate with users, explain issues and resolutions, update activity, or train on new equipment or software.
- Follow timely delegation/escalation procedure.
- Excellent Interpersonal and communication skills (verbal and written)
- Promote positive customer service attitude among peers.
Employment Type: Full Time, Permanent
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What people at ProcDNA are saying
What ProcDNA employees are saying about work life
based on 45 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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ProcDNA Gurgaon / Gurugram Office Location
Gurgaon / Gurugram, Haryana Office
ProcDNA
Second floor, AIHP Cyber Greens, Plot number 490, 491, Phase III, Udyog Vihar III, Sector 19, Gurugram, Haryana 122008
Gurgaon / Gurugram, Haryana
122008
122008
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