Oracle BRM Developer - Production Support (5-7 yrs)

Duties :

- Perform all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required.

- Responsible for ensuring application systems are in compliance to security, audit policies, and procedures.

- Be involved during the architecture phase of projects and provide technical input as required.

- Provide support for Oracle BRM systems for various projects around the globe.

- Provide support for detailed design (application/system/network/DB) as necessitated by the project while ensuring complete architectural compliance.

- Provide support for ensuring proper unit testing and/or dev integration testing is carried out and is 100% automated to help with creating a continuous integration environment.

- Set & maintain very high quality in design, code and build quality and continuously strive to improve on the standards.

- Assist QA and Production Support in troubleshooting technical issues and develop code fixes.

- Prepare reports, manuals, and other documentation on the status, operation and maintenance of software.

- Follow the SLA for issues with respect to the severity.

- Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle.

- Measure and improve delivery productivity for all P1 and P2 support engineers.

- Participate in architecture, design, and code reviews with the software development teams.

- Collaborate with other support engineers to plan and organize the development of our systems.

- Proactively identify issues within the system or within international BU operations and/or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently.

- Proactively creating tickets/escalation when needs are identified to correct recurrent issues with BU's; as well as modernize technology in application stack.

- Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements.

- Other duties as assigned.

Qualifications :

- A Bachelor's degree in Computer Science or related discipline with a significant software development component.

- 5-7 years of Production Support/ Software development experience using C/C++ and/or Java.

- 6+ years of experience with Oracle BRM (Portal Infranet/Integrate Billing Solution) 7.x is a must.

- Experience with BRM PCM C/Java development and customizations.

- Experience configuring and using various tools like Oracle Mediation Controller and integrating with third party apps like Vertex (O Series), payment processing systems (Chase Paymentech preferred), Invoice extraction systems & Oracle EBS (R12) is required.

- Experience in automating the jobs is a big plus.

- Knowledge of data model and experience working with data warehouse feeds is required.

- Experience with Oracle RDBMS database software and Oracle Weblogic.

- Experience with Unix/Linux operating systems and Bash/Korn Shell Scripting.

- Solid communication, organizational, and project management skills are required.

- Experience with data migration, import, and legacy conversion is valuable.

- Proven debugging and problem solving skills.