Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Oracle

Compare

3.7

based on 5.1k Reviews

2 Oracle Principal Technical Account Manager Jobs

Principal Technical Account Manager (OCI, ExaCS)

Oracle India Pvt. Ltd.

3.7

based on 5.1k Reviews

12-14 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Principal Technical Account Manager (OCI, ExaCS)

Oracle

posted 21d ago

Job Role Insights

Flexible timing

Key skills for the job

Orcale Tamil Oracle Risk Management Problem Management Disaster Recovery

+ 4 more

Job Description

Oracle Cloud Infrastructure Technical Account Manager (TAM)

Our Team

Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies.

Oracle Customer Success Services has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way.

Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. (OCI, ExaCS)

Our Ideal Candidate:

Our ideal candidate will typically be expected to demonstrate the following attributes:

Good technical knowledge in Oracle Cloud Infrastructure
Knowledge & working experience in ExaCS
Understanding of Technical architecture landscape
Should have a strong customer facing skills
Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business.
Excellent team player, willing to learn new technologies
Strong organization skills, detail oriented & communication skills. .
University degree, with post graduate technical or management qualifications or other relevant experience.
OCI Certified / ITIL Foundation Certification in IT Service Management

Your Qualifications:

The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must.

The role will be based out of Bangalore/NCR/Mumbai

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

Manage service delivery activities for customer s Oracle Cloud Infrastructure setup
Represent as a single point of contact between customer & Oracle.
Manage the service delivery through virtual team of resources from multiple XLOBs
Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy.

ACCOUNTABILITIES

Customer handover from Service Desk & Customer Introduction
Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders
Prepare the Joint Contact & Escalation Guide (JC&EG)
Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI
CSS Problem Management Notification
Customer Information Setup in Fusion CX (Internal tool)
Digital Learning - My Learn Admin Account Setup

RESPONSIBILITIES

Prepare & deliver Monthly Service Reviews to customer
Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation
Deliver Quarterly SVRs
Act as Incident Communicator during Major Incidents
Join/Co-host External War Room with Service Desk and customer
Responsible for sharing RCA with customer & Remediation follow-up
Responsible to track & Report Digital Learning Consumption in OCI
Analyze OCI cost consumption data and report findings to customer
Coordinate with XLOBs during any Major incidents to drive incident resolution
Issue and Risk Management
Escalation Management

Technical Expertise:

Cloud Infrastructure Knowledge:

Proficient in Oracle Cloud Infrastructure.
Experienced in ExaCS.
Knowhow of OCI network architecture
Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning
Oracle Cloud Certification: Foundation, Associate Architect

Soft Skills:

Able to consider diverse perspectives
Ability to articulate and translate customer needs into solutions.
Demonstrates creativity and innovativeness.
Stakeholder management: Strong ability to manage stakeholders effectively.
Customer management: Strong ability to manage customer expectations
Excellent communication abilities
Ability to communicate with virtual XLOB team(s)
Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure