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Engaged Employer

Oracle

Compare

3.7

based on 5k Reviews

1348 Oracle Jobs

Principal Technical Account Manager (OCI, ExaCS)

Oracle India Pvt. Ltd.

3.7

based on 5k Reviews

12-14 years

₹ 20.15 - 24.5L/yr (AmbitionBox estimate)

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Principal Technical Account Manager (OCI, ExaCS)

Oracle

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Orcale Tamil Oracle Risk Management Problem Management Disaster Recovery

+ 4 more

Job Description

Oracle Cloud Infrastructure Technical Account Manager (TAM)

Our Team

Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies.

Oracle Customer Success Services has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way.

Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. (OCI, ExaCS)

Our Ideal Candidate:

Our ideal candidate will typically be expected to demonstrate the following attributes:

Good technical knowledge in Oracle Cloud Infrastructure
Knowledge & working experience in ExaCS
Understanding of Technical architecture landscape
Should have a strong customer facing skills
Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business.
Excellent team player, willing to learn new technologies
Strong organization skills, detail oriented & communication skills. .
University degree, with post graduate technical or management qualifications or other relevant experience.
OCI Certified / ITIL Foundation Certification in IT Service Management

Your Qualifications:

The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must.

The role will be based out of Bangalore/NCR/Mumbai

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

Manage service delivery activities for customer s Oracle Cloud Infrastructure setup
Represent as a single point of contact between customer & Oracle.
Manage the service delivery through virtual team of resources from multiple XLOBs
Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy.

ACCOUNTABILITIES

Customer handover from Service Desk & Customer Introduction
Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders
Prepare the Joint Contact & Escalation Guide (JC&EG)
Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI
CSS Problem Management Notification
Customer Information Setup in Fusion CX (Internal tool)
Digital Learning - My Learn Admin Account Setup

RESPONSIBILITIES

Prepare & deliver Monthly Service Reviews to customer
Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation
Deliver Quarterly SVRs
Act as Incident Communicator during Major Incidents
Join/Co-host External War Room with Service Desk and customer
Responsible for sharing RCA with customer & Remediation follow-up
Responsible to track & Report Digital Learning Consumption in OCI
Analyze OCI cost consumption data and report findings to customer
Coordinate with XLOBs during any Major incidents to drive incident resolution
Issue and Risk Management
Escalation Management

Technical Expertise:

Cloud Infrastructure Knowledge:

Proficient in Oracle Cloud Infrastructure.
Experienced in ExaCS.
Knowhow of OCI network architecture
Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning
Oracle Cloud Certification: Foundation, Associate Architect

Soft Skills:

Able to consider diverse perspectives
Ability to articulate and translate customer needs into solutions.
Demonstrates creativity and innovativeness.
Stakeholder management: Strong ability to manage stakeholders effectively.
Customer management: Strong ability to manage customer expectations
Excellent communication abilities
Ability to communicate with virtual XLOB team(s)
Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure