Technical Support Engineer

Position: Technical Support Engineer

Location: Jayanagar 5th Block, Bangalore

Work Timings: Rotational Shift

Company: Primeindus Fintech Solutions Pvt Ltd

Company Website: Indusspay.com

Job Type: Full-Time

About Indusspay

Indusspay is a rapidly expanding B2B fintech company based in Bangalore, providing innovative payment solutions to financial institutions. Our dynamic environment fosters collaboration and growth. We are currently seeking a skilled Technical Support Engineer to join our team in Jayanagar 5th Block, Bangalore.

Role Overview

We are looking for a Technical Support Engineer to provide technical support and troubleshooting for our merchants. In this role, you will assist merchants with technical issues, offering efficient solutions while collaborating with internal teams to continuously improve our products.

Key Responsibilities

• Technical Troubleshooting: Analyze and diagnose technical issues reported by merchants, applying your expertise in Java to identify the root cause and implement solutions.
  
• Customer Assistance: Communicate with merchants through phone, email, chat, or ticketing systems (SharePoint) to understand their concerns, gather relevant details, and provide clear, step-by-step guidance.
• Issue Resolution: Resolve issues using technical knowledge, remotely accessing merchant systems when necessary, and coordinating with other technical teams to ensure swift resolution.
• Documentation: Maintain detailed records of all interactions and troubleshooting steps for future reference, helping to create knowledge bases and training materials.
• Collaboration: Work with internal teams such as development, QA, and product management to escalate complex issues and contribute feedback for product improvement.
• Continuous Learning: Stay updated on the latest industry trends, technologies, and product updates to improve your skills and provide effective support.

Requirements

• Proficiency in Java and strong technical troubleshooting skills.
• 1-2 years of experience in a similar technical support role.
• Strong communication skills in English and Hindi.
• Availability to work in shift timings, as per business needs.

How to Apply

If you meet the requirements and are excited about joining our team, send your resume and cover letter to kavya@indusspay.com