Technical Support Executive

We are looking for a Technical Support Executive to build and maintain long-term relationships with customers. The ideal candidate should be an excellent communicator, capable of understanding customer needs and providing effective solutions to ensure satisfaction. If you have a background in customer service and technical support, we would be excited to hear from you.

Key Responsibilities:

• Build and maintain strong relationships with key clients.
• Address customer concerns, troubleshoot issues, and provide timely resolutions.
• Act as the primary point of contact for complaints and escalate issues as needed.
• Schedule regular follow-ups with customers to ensure satisfaction and retention.
• Assist the sales team in upselling and cross-selling products/services.
• Analyze competition and suggest strategies for customer retention.
• Collaborate with internal teams to ensure customer needs are met.

Requirements:

• Excellent communication skills in English and Hindi.
• Experience in customer service, technical support, or client management.
• Ability to track and improve customer satisfaction metrics (KPIs).
• Proficiency in MS Office & MS Excel.
• Strong problem-solving and negotiation skills.
• Ability to work collaboratively within a team.