Network Operations Center Manager (6-8 yrs)

About the Role :

- We are looking for an experienced NOC Manager to lead our Network Operations Center (NOC) team.

- This role requires a professional with strong leadership abilities, a customer-focused approach, and a deep understanding of telecommunication networks and NOC methodologies.

- You will oversee the daily operations of the NOC, ensuring efficient incident management and customer support.

Key Responsibilities :

- Lead and manage the NOC team, providing direction and support to ensure optimal performance.

- Oversee the monitoring, troubleshooting, and resolution of network and system issues.

- Implement and maintain industry-standard practices, such as ITIL/ITSM, for incident, change, and problem management.

- Develop and uphold NOC protocols to ensure high-quality service and adherence to SLAs.

- Foster strong client relationships through effective communication and excellent customer service.

- Analyze NOC data to identify areas for process improvement and risk mitigation.

- Ensure continuous learning and professional development of team members.

Required Qualifications :

- Experience : 6-8 years in a NOC management role or as a Team Lead in NOC.

- Certifications : ITIL/ITSM or other industry-related certifications preferred.

- Skills : Proven leadership in people management, with excellent communication and customer service abilities.

- Technical Knowledge : Strong understanding of telecommunication networks and NOC methodologies