Pramana - Senior Engineer - IT (9-14 yrs)

About us :

Pramana, inc. is based in Cambridge, MA (USA), with R&D and manufacturing sites in Bangalore (India), Rochester (MN, USA) and Toronto (Canada). Pramana was established in 2021 as a spin-off from Nference. inc.

Pramana's vision is to bring fully autonomous systems to pathology labs and enable them to achieve AI-enabled workflows for serving patients. Pramana's unique offering in this ecosystem is powered by its differentiated approach to hardware-software co-design.

Looking for an energetic and passionate IT Engineer. The ideal candidate can thrive in a fast-paced, constantly changing environment and bring fresh eyes to new and existing challenges. This role will report to the IT Manager and work with stakeholders across the entire company on ensuring our fellow Pramana employees are enabled to do their work and our systems are reliable.

This includes enabling new employees during the onboarding process, managing Windows/Mac endpoints and working in systems such as Okta, Google Workspace etc

What you'll do :

- Respond to trouble tickets from end users ranging from requests for access to hardware issues.

- Help manage employee Windows and Mac end-points in the office and remotely.

- Assist with procurement, preparation and shipment of new hire equipment from a small office space in Bangalore.

- Assist with configuration management and troubleshooting of all tools.

- Assist with administering company wide tools access.

Skills and knowledge you should possess :

- Clear and concise communication skills.

- 10-14 years of experience supporting employees in a fast-paced environment, remotely or in person.

- Experience with Okta administration.

- Knowledge of computer networking/VPN.

Bonus points (nice skills to have, but not needed) :

- Experience creating automations using Okta Workflows.