Customer Service Specialist I

Roles & Responsibilities

• Is recognized as an expert in multiple area within the organization which requires specialized in-depth expertise. Provide floor support to all CCR
• Works independently, with guidance in only the most sophisticated situations
• Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions.
• Solves complex problems, takes new points of view using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes.
• Adhere to daily turnaround time for orders as per set TAT guidelines and ensures that performance metrics/SLAs are met
• Work with Team Leader to ensure proper customer service is being delivered
• Build collaborative relationships both internally and externally to ensure that mistakes are not repeated by team members
• Audit and handle customer complaints, provide appropriate solutions and alternatives to proactively resolve complaints.
• Build balanced relationships of trust through an open and interactive communication
• Ensures adherence to interpersonal procedures, policies, and systems.

As a Customer Service Specialist-Order Management you must represent our company well by being responsible, punctual and motivated to go further

Other Requirements

• Preferably Bachelors degree (Arts, Science, Commerce, Business Administrations)
• 4.5- 7 years Hands on experience on Order Management
• Proven customer support experience or experience as a client service representative
• Display excellent verbal and written communication and interpersonal skills.
• Customer orientated and ability to adapt/respond to different types of tasks
• Highly detail-oriented and organized with excellent analytic and problem-solving abilities
• Requires strong digital literacy, including Microsoft office
• Able to multi-task, prioritize and manage time effectively
• Ability to work under pressure

Flexible to work in Night Shift