Crm Manager

• Manage customer interactions by timely responding to queries and complaints, feedback analysis and building lasting customer relationships even in case of no purchase.
• Support sales staff when needed during rush hours.
• Understanding key customer individual needs and addressing these
• Responsible for updating daily payment of Kitty Scheme.
• Providing personalised customer experiences and efficient support resulting in improved customer satisfaction and loyalty.
• Client handling in case of VIPs.
• Assisting staff in managing inventory.

Preferred candidate profile -

• People oriented and result driven.
• Well versed with Microsoft Office and analytics.
• Excellent interpersonal and communication skills.
• Superior product knowledge and experienced in planning strategies.
• A team player with leadership skills.
• Maintain a positive attitude and focused on customer satisfaction.

Eligibility

A minimum of 3 years experience.