Manager, Professional Services

The Manager, Professional Services, is responsible for overseeing and coordinating the implementation, deployment or customer education in support of PowerSchool products. The Manager, Professional Services, is expected to build a team that develops high quality processes and results for product implementation. They are expected to maintain client satisfaction with implementation projects by providing solutions, effectively managing staff, and ensuring adherence to best practices. Responsibilities

• Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  
  
• Develop, execute, and manage department vision

  Direct and supervise Implementation personnel

  
  
• Set standards of employee success and develop systems to ensure achievement

  
  
• Set and maintain protocols, techniques, and standards

  
  
• Organize and establish processes and goals for the Implementation department

  
  
• Train and mentor team members to ensure continued growth.

  
  
• Demonstrate an expert knowledge of all their functional products

  
  
• Scale Implementation with company, product, and technology advancement

  
  
• Exhibit positive, solutions oriented, leadership to promote a flexible team environment

  
  
• Ensure compliance with company policies, procedures, standards and expectations

  
  
• Oversee Implementation budget

  
  
• Conduct regular communication, including department needs with supervisor

  
  
• Effectively and efficiently manage available resources to highest potential

  
  
• Report performance evaluation needs of teams

  
  
• Demonstrate ability to successfully handle multiple projects and tasks simultaneously

  
  
• Communicate client concerns to PowerSchool Assessment & Analytics

  
  
• Exhibit continued growth in knowledge and skills