Customer Support ( Technical )

Power Point Cartridges Pvt Ltd is looking for Customer Support ( Technical ) to join our dynamic team and embark on a rewarding career journey

A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction.

Duties may include:

• Responding to customer inquiries via phone, email, or live chat
• Troubleshooting technical problems and providing solutions
• Recording and updating customer information in databases
• Escalating complex issues to higher levels of support
• Maintaining a high level of knowledge about company products and services
• Providing exceptional customer service and building positive relationships with customers
• Collaborating with other teams to resolve customer issues and improve processes
• Staying current with industry developments and updates to company policies
• Continuously seeking ways to improve customer experience and overall satisfaction