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IT Systems Administrator
Postman
posted 5mon ago
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Flexible timing
Key skills for the job
Job Description
The IT Sys Admin will be on the front lines of Postman s IT Support systems. You ll provide world-class tech support to fellow Postmanauts in need of help. As the face of IT, the IT Sys Admin must have strong technical troubleshooting abilities, be self-motivated, have excellent written and verbal communication skills, and interact with a combination of technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install/configure and support the endpoints, set up workstations within our offices, and assisting with day-to-day operations for Postman s Global IT infrastructure to provide growth for Postman s initiatives.
Who Are We?
P.S: We highly recommend reading to understand the bigger picture and our vision at Postman.
What You ll Do:
- Provide support to remote and on-site users, including onboarding, installing, and upgrading software, Hardware setup, and configuring systems, workstations, and applications.
- Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to resolve them.
- Work closely with team members in different departments and time zones efficiently and effectively.
- Design, Architect, and administration of enterprise-wide applications used for productivity & collaboration (GSuite, Zoom, Slack, Atlassian, Okta)
- Create and Update Knowledge base articles and self-service documentation.
- Account life cycle management from news hires to account/application deactivations.
- Design and implement efficient and scalable identity and access management solutions and processes
- Ensure SLA s are well defined (and met) as related to current and future workload volumes.
- Independently research and provide both business and technical solutions based on and related to internal customer needs and specifications and deploy them into our production infrastructure.
- Work with IT leadership by proposing the use of new services to maximize productivity and efficiency.
- You have 3 to 5 years of experience working with productivity and collaboration toolsets.
- Solid understanding of SAAS Applications, GSuite, Okta, Slack, Jamf, Intune, Mac OS , and Windows OS .
- Experience using ITSM tools for ticket tracking Jira, ServiceNow, etc.
- Ability to perform in-depth research and troubleshooting for complex technical issues.
- Strong time management and organization skills; able to prioritize multiple requests effectively.
- Highly self-motivated and proactive, able to work independently, identify opportunities and develop new ideas for efficiencies. Desire to learn and grow
Employment Type: Full Time, Permanent
Functional Areas: IT Hardware & Telecom
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based on 29 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Postman Benefits
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309, 2nd floor, Venkateshwara Complex, 100 Feet Rd, Indira Nagar 1st Stage, Stage 1, Indiranagar, Bengaluru, Karnataka 560038, India
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