It System Administrator

The IT System Administrator is part of the Pole To Win (PTW)Global Technology & Information Security team, and is responsible for the monitoring, Support and Incident Management of the Global studio computing environment, including all corporate servers, network infrastructure, Information Security controls and desktop systems. The candidate who fills this position will also be responsible for the management of Helpdesk tickets, remote incident resolution of issues, systems log review, user access control, Change Management control, asset & license management, data backup, and escalation of systems/network/security issues to appropriate Technology & Information Security teams. The candidate will report to the Manager of Information Technology at the locale.The successful candidate will have prior experience working with technology in Contact Center and Software QA environments, and have solid knowledge of Information Security and Data Protection practices and methodologies as they apply to ISO27001, ISO9001, PCI-DSS, GDPR, HIPAA, and Sarbanes-Oxley.