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1 ZS Platform Support Engineer Job
Platform Support Engineer
ZS
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
.
What you ll do :
Our most valuable asset is our people .
At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems the ones that comprise us as individuals, shape who we are and
make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the
ZS s Platform Development team designs, implements, tests and supports ZS s ZAIDYN Platform that help hundreds of companies and thousands of end users make critical decisions. Whether writing distributed optimization algorithms or advanced mapping and visualization interfaces, you will have an opportunity to solve challenging problems and make an immediate impact
What you ll do :
- Assist our clients and client teams in questions about the functionality and configuration of our SaaS applications
- Develop documentation and the Technical Support Knowledge Base to reduce troubleshooting time and drive faster issue resolution
- Develop process and procedures to increase issues resolution by Tier 1 Help Desk staff
- Troubleshoot software related problems over the phone and remotely
- Escalate issues to Operations and Development teams with reproducible test cases that replicate the problem
- Identify the probable source of the problem, whether that is a software application component or a software or hardware problem within the IT infrastructure. Manage end user issue resolution through multiple internal and external teams.
What you ll bring:
- 1 3 years of experience developing / supporting Microsoft .NET web based applications and Windows servers
- Bachelors Degree in CS, EE, or related discipline with high academic achievement
- Experience in troubleshooting various forms of software problems from the server to the client browser
- Ability to work methodically and analytically in a quantitative problem-solving environment
- Excellent verbal & written communication skills, preferably with international exposure, inspiring confidence while leading customers through the steps to resolve issues via phone and email.
- Eagerness to contribute in a team-oriented environment .
- Working knowledge of Web applications.
- Working knowledge of Databases like Microsoft SQL Server, PostgreSQL, Oracle, etc.
- Working knowledge of Webservers like IIS, Weblogic etc.
- Experience working with XML, JSON, Python, PowerShell a plus
Perks & Benefits:
Considering applying?
To Complete Your Application:
Candidates must possess work authorization for their intended country of employment.
An on-line application, including a full set of transcripts (official or unofficial), is required
to be considered.
Employment Type: Full Time, Permanent
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What Platform Support Engineer at ZS are saying
Platform Support Engineer salary at ZS
reported by
5
employees
with 3-6
years exp.
₹6.6
L/yr - ₹19
L/yr
43%
more
than the average Platform Support Engineer Salary in India
View more details
What ZS employees are saying about work life
based on 2.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
ZS Benefits
Submitted by Company
Emerging Leaders Rewards Program (ELRP) Provident Fund Family Leave Food allowance and transportation Day care reimbursement for women ZSers
Submitted by Employees
View more benefits 
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ZS Pune Office Location
Pune, Maharashtra Office
HX64+CJW, Grant Rd, Ubale Nagar, Kharadi, Pune, Maharashtra 412207
Pune, Maharashtra
412207
412207
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