Client Service Executive (AI Operations Annotator)

**NOTE - This role is an office-based role in Pune **

Job Description

We are looking for a detail-oriented and tech-savvy healthcare professional to join our team as an AI Operations Annotator. Drawing on your clinical knowledge and passion for medical data, you will help build, refine, and optimize AI-based solutions in the healthcare domain. This role combines hands-on annotation, quality control, and process improvement, ensuring our solutions meet the highest standards of accuracy and reliability.

Responsibilities

• Medical Data Annotation: Leverage your clinical background to annotate patient records, discharge summaries, clinical trials, and other medical data.
• Quality Assurance: Maintain high production standards, ensuring thorough reviews of annotated data for consistency and compliance with client protocols.
• Workflow Optimization: Collaborate with peers and leadership to update workflows, incorporate evolving protocols, and refine annotation processes for maximum efficiency.
• AI Tools & Technology: Use advanced annotation tools (e.g., Doccano) and EHR systems (e.g., Epic, Cerner) to streamline data curation and annotation. Familiarity with SQL or basic data querying is a plus.
• Communication & Collaboration: Provide regular feedback on data discrepancies, interface with cross-functional teams, and ensure timely and clear communication of project requirements.
• Certification & Training: Complete required certification courses in medical records annotation, stay current on changing guidelines, and support ongoing team training initiatives.

Requirements

• Educational Background:
• BDS (Dentistry), B.Sc./M.Sc. Nursing, B.Pharm/M.Pharm, or any related healthcare field.
• Additional certifications or training in Medical Informatics, Healthcare Administration, or Data Annotation is a strong advantage.
• Clinical/Operational Experience:
• At least 2 years of combined experience in clinical practice, healthcare operations, or medical data annotation.
• Exposure to hospital, clinical, or dental settings, with an understanding of reading and interpreting medical records.
• Technical Skills:
• Proficiency in English (verbal and written).
• Comfortable with annotation tools, EHR systems, and basic data-curation processes.
• Familiarity with Microsoft Office, Google Workspace, or similar for documentation and reporting.
• Bonus: Experience with SQL or other data management tools.
• Core Competencies:
• Attention to Detail: Ability to review, interpret, and annotate medical data accurately.
• Analytical Thinking: Adept at problem-solving and spotting inconsistencies in clinical data.
• Adaptability: Thrive in a dynamic environment where protocols can shift quickly.
• Teamwork & Communication: Strong interpersonal skills, open to collaboration, and proactive about sharing feedback.
• Passion for Medical AI: Eager to contribute to next-generation healthcare solutions and stay curious about emerging healthcare technologies.

Benefits

• Competitive Compensation: Includes salary, health insurance, EPF, and ESI benefits.
• Growth & Learning: Supportive learning environment with continuous training and certification programs, plus mentorship from senior annotators and healthcare professionals.
• Impactful Work: Shape the future of AI technology by working on cutting-edge medical AI projects with real-world impact.
• Collaborative Culture: Join a team that values innovation, open communication, and the exchange of ideas.

** Must have experience in US Healthcare**