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219 Pioneer e Solutions Jobs
Software Application Support Engineer
Pioneer e Solutions
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Pioneer E Solutions Pvt Ltd is looking for Software Application Support Engineer to join our dynamic team and embark on a rewarding career journey.
- Responding to customer inquiries and resolving technical issues via phone, email, or chat
- Conducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problems
- Collaborating with development teams to escalate and resolve complex technical issues
- Maintaining accurate records of customer interactions and issue resolutions in a CRM system
- Participating in the development and delivery of customer training and support materials
- Communicating with customers and internal stakeholders to provide status updates on issue resolution
- Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems
Employment Type: Full Time, Permanent
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What people at Pioneer e Solutions are saying
Rating based on 1 Software Application Support Engineer
review
Anonymous · Engineering - Software & QA
in New Delhi
Likes
Salary and increment
- Salary - Good
Dislikes
Learning new technology and growth is zero here
- Skill development - Poor
+1 more
Software Application Support Engineer salary at Pioneer e Solutions
reported by
8
employees
with 2-5
years exp.
₹3.7
L/yr - ₹4.2
L/yr
At
par with the average Software Application Support Engineer Salary in India
View more details
What Pioneer e Solutions employees are saying about work life
based on 128 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Pioneer e Solutions Benefits
View more benefits
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