GSOC Supervisor

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The GSOC Supervisor, assigned to one of Pinkerton's largest global clients, leads the day-to-day activities of assigned shifts within the client's alarm monitoring centre. The Supervisor is responsible for line-level supervision of up to ten Operators, ensures that all positions are staffed with qualified personnel and operations are conducted within established policies and procedures.

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Receive shift pass-down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance.
• Maintain situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally. 
• Draft and send emergency mass notifications and other crisis communications.
• Ensure that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents in a timely manner.
• Assist the client's security personnel with the development and/or revision of security operation centre processes, protocols, and systems.
• Identify and route security concerns for resolution regarding physical security alarms.
• Provide back-up support and on-call functions, as needed.
• Oversee quality control and oversight for all production, support, and staffing functions in conjunction with BAC Operations Manager.
• Directly assist in developing and maturing the capabilities of the BAC including support for operations and the intelligence/analytics areas.
• Supervise the maintenance and deployment of a BAC knowledge management dashboard.
• Partner with Operations Manager to identify process and quality improvements.
• Represent the BAC in meetings with client personnel.
• Triage and manage incidents of workplace violence or other associate misconduct.
• Develop and execute training for the Operators in all control room functions and conduct training exercises with the field leadership team.
• All other duties, as assigned. 

Graduate with at least five years of experience in BMS, command centre, and/or security operations including dispatch duties within a Supervisor role. 

• Effective instructional, written, and verbal communication skills.
• Customer service skills.
• Knowledge of security systems for access control, CCTV systems, badging systems, and alarm monitoring systems.
• Knowledge of research and analysis processes.
• Able to multitask in a fast-paced, and at times stressed work environment.
• Comfortable with a high-tech work environment and constant learning of new tools and innovations.
• Self-motivated, curious, and knowledgeable pertaining to news and current events.
• Dependable team leader with business maturity, enthusiasm, and a positive attitude.
• Computer skills; Microsoft Office.

Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Flexibility to work all shifts, and willingness to assist the team with overtime when needed.