Major Incident Auditor

Major Incident Manager

Who we are:

At UST, we help the world s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30, 000 employees in 25 countries, we build for boundless impact touching billions of lives in the process. Visit us at .

The Opportunity :

Job Summary: We are seeking a highly skilled and proactive Major Incident Auditor to join our team. The ideal candidate will be responsible for auditing, analyzing, and documenting critical service-impacting events, as well as supporting change management processes. This role requires leadership abilities, particularly in leading meetings with key stakeholders and senior leadership, and a keen understanding of CMDB and ServiceNow.

Key Responsibilities:
Audit, analyze, and document critical service-impacting events.
Serve as a backup in change management processes.
Participate in Root Cause Analysis (RCA) investigations, direct responses, and follow up on resolutions.
Handle and periodically train others on major incident process workflow,
Assist in improving current processes through automation.
Undertake minor project work as assigned.
Qualifications:
Proven experience in major incident management or a related field.
Strong understanding and ability to read Configuration Management Database (CMDB) and relationships.
Proficiency in using ServiceNow.
Demonstrated leadership skills, with the ability to lead meetings with key stakeholders, higher-ups or senior leadership, and conduct instructor-led training.
Excellent analytical and problem-solving abilities.
Strong communication and interpersonal skills.

Good to have:

Experience in process improvement and automation.
Relevant certifications in ITIL or similar frameworks.

What we believe :

We re proud to embrace the same values that have shaped UST since the beginning. Since day one, we ve been building enduring relationships and a culture of integrity. And today, its those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

To support and promote the values of UST.

Comply with all Company policies and procedures