Lead I - Software Engineering

ServiceNow Technical Architect (OMT) We are seeking a skilled ServiceNow Technical Architect with 8+ year of exp in ServiceNow specializing in the Order Management for Telecom (OMT) module (min 2 years exp in OMT) to join our team. The successful candidate will lead the design, development, and implementation of end-to-end ServiceNow OMT solutions, enabling seamless order lifecycle management, telecom service configuration, and process automation. This role requires deep expertise in telecom order management, ServiceNow platform capabilities, and the integration of complex workflows to support telecom business processes. Key Responsibilities: Solution Design Architecture: o Lead architectural design and development for the ServiceNow OMT module, ensuring alignment with business requirements and telecom industry standards. o Design order management workflows, including order capture, order decomposition, and order orchestration, for telecom services. o Develop scalable solutions for order lifecycle management, including provisioning, activation, and assurance. o Collaborate with business stakeholders to translate high-level requirements into detailed architectural blueprints. Technical Leadership: o Serve as the subject matter expert for ServiceNow OMT module functionality, configuration, and best practices. o Mentor and guide development teams on ServiceNow OMT standards, ensuring high-quality delivery of solutions. o Identify and resolve architectural and technical challenges within the OMT module implementation. o Drive integration efforts between ServiceNow OMT and external telecom systems, including inventory management, billing, and CRM platforms. Process Optimization Automation: o Design and implement workflows to optimize order fulfillment processes, reducing manual efforts and improving efficiency. o Apply automation to order status tracking, SLA management, and notification systems for proactive order management. o Ensure compliance with telecom regulatory standards and guidelines within the OMT processes. Integration Data Management: o Integrate the OMT module with other ServiceNow modules (e.g., ITSM, CMDB, CSM) to provide a unified view of telecom operations. o Manage data flows and data integrity between ServiceNow and external systems, ensuring accuracy and consistency in order management processes. o Leverage ServiceNow Integration Hub and APIs to connect with third-party telecom applications. Required Technical Skills: ServiceNow Expertise: o Deep knowledge of the ServiceNow OMT module, including order capture, decomposition, orchestration, and fulfillment capabilities. o Strong experience with ServiceNow platform capabilities, including Flow Designer, Integration Hub, and Service Portal. o Familiarity with telecom-specific modules within ServiceNow, including TSM (Telecommunication Service Management) and CMDB for network asset tracking. Programming Scripting: o Proficiency in JavaScript, Glide API, and Business Rules to develop custom OMT configurations. o Experience with AngularJS and ServiceNow UI Frameworks for enhancing Service Portal functionalities. o Hands-on expertise in REST/SOAP APIs for system integration. Database Data Modeling: o Strong understanding of relational databases and ServiceNow data models, especially as they pertain to telecom order management. o Proficiency in creating custom tables, fields, and relationships to support telecom-specific OMT requirements. Integration API Management: o Experience with integrating ServiceNow OMT with third-party telecom applications, including OSS/BSS systems, using Integration Hub and external API connections. o Knowledge of handling data transformations and mapping for seamless integration of order data across systems. Preferred Qualifications: Certifications: o ServiceNow Certified System Administrator (CSA) o ServiceNow Certified Application Developer (CAD) o ServiceNow Certified Implementation Specialist in OMT (Order Management for Telecom) Telecom Industry Knowledge: o In-depth understanding of telecom order lifecycle, service activation, and fulfillment processes. o Familiarity with telecom standards and regulatory requirements for order management. Soft Skills: Excellent communication skills for effective collaboration with business stakeholders and technical teams. Strong problem-solving abilities, especially in identifying and addressing telecom-specific order management challenges. Proven track record of leading technical teams and delivering successful ServiceNow implementations in telecom environments.