Lead I - Software Engineering

Job Overview: The ServiceNow ITOM Discovery Expert will be responsible for overseeing the complete discovery process, including integration from various data sources, managing configuration items (CIs), and ensuring comprehensive and accurate data within the Configuration Management Database (CMDB). This role requires an individual who possesses advanced knowledge and experience in ServiceNow ITOM modules, particularly Discovery, and has the capability to lead the implementation, development, and maintenance of discovery solutions. Roles and Responsibilities: - Lead and manage the ServiceNow Discovery process to identify assets and CIs. - Configure, maintain, and optimize MID Servers for effective discovery processes. - Develop and implement custom probes, sensors, and discovery patterns. - Integrate data from external sources into the CMDB and maintain data accuracy. - Conduct workshops and training sessions on the Discovery process and CMDB management. - Monitor and create reports on the health and performance of discovery processes. Skills and Qualifications: - Advanced knowledge of ServiceNow ITOM Discovery and CMDB management. - Proficiency in scripting and integration using JavaScript and ServiceNow APIs. - Experience with custom discovery probes and service mapping. - Strong problem-solving and analytical skills. Experience: - Minimum [Specify number] years of experience in ServiceNow ITOM Discovery. - ServiceNow Certified Implementation Specialist (CIS-ITOM) preferred.