Lead I - Software Engineering

Service Now Developer Key Responsibilities: Scoped Application Development: o Design, develop, and maintain custom Scoped Applications within the ServiceNow platform. o Implement complex workflows, business rules, UI actions, UI pages, and ServiceNow-specific scripting using JavaScript. o Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions within the scoped applications. o Ensure proper versioning, updates, and migration of scoped applications through ServiceNow s development lifecycle. ServiceNow Integration Development: o Design and implement integrations between ServiceNow and third-party systems (e.g., ERP, CRM, Cloud Services). o Leverage ServiceNow IntegrationHub, REST, SOAP, and other technologies to build, configure, and manage integrations. o Use MID Server for secure data transfer between ServiceNow and on-premise applications. o Implement and maintain integrations for Incident, Change, Problem, and other ITIL processes. Customization and Configuration: o Customize and configure ServiceNow modules such as Incident Management, Change Management, Service Catalog, CMDB, and others as required by the business. o Develop custom UI/UX enhancements using ServiceNow s Service Portal and other interface tools. o Ensure solutions are scalable, maintainable, and align with ServiceNow best practices. Collaboration and Support: o Work closely with stakeholders, project managers, and IT teams to understand business requirements and deliver effective technical solutions. o Participate in code reviews and quality assurance activities. o Provide ongoing support, troubleshooting, and performance tuning for applications and integrations. Documentation and Best Practices: o Create and maintain clear documentation for all developed solutions, integrations, and customizations. o Promote adherence to ServiceNow development best practices and ensure compliance with security and data governance standards. Required Skills & Qualifications: Proven experience as a ServiceNow Developer (3+ years preferred) with strong expertise in Scoped Applications and ServiceNow integrations. In-depth knowledge of ServiceNow platform architecture, including ServiceNow Studio, Scoped Applications, REST/SOAP Web Services, and IntegrationHub. Strong proficiency in JavaScript, Glide API, ServiceNow scripting (Business Rules, Script Includes, etc.), and web technologies (HTML, CSS, AngularJS). Hands-on experience in integrating ServiceNow with third-party systems, such as using MID Servers, REST API, SOAP Web Services, and Data Sources. Strong experience with ServiceNow modules such as Incident Management, Change Management, Service Catalog, CMDB, and Service Portfolio Management. Familiarity with ServiceNow Service Portal and UI/UX development. Experience with version control, deployment, and configuration management using ServiceNow update sets and git repositories. Experience in Agile development methodologies and working in a collaborative team environment. Strong analytical, problem-solving, and troubleshooting skills. Excellent communication skills, both written and verbal, with the ability to work effectively with technical and non-technical stakeholders.