Key Accounts Manager

Profile: Key Account Manager/ Sr. Key Account Manager

Experience: 4-6 years

About the Role: We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the development and execution of strategies to maximize customer value, retention, and overall happiness.

Responsibilities:

Team Leadership:

• Lead and inspire a team of Customer Success, fostering a culture of excellence, collaboration, and continuous improvement.
• Provide guidance and mentorship to team members, helping them achieve individual and team goals.

Customer Engagement:

• Develop and implement customer engagement strategies to enhance the overall customer experience.
• Collaborate with cross-functional teams to address customer needs, proactively identify opportunities for improvement, and drive customer satisfaction.

Account Management:

• Oversee the management of key customer accounts, ensuring high levels of customer satisfaction, retention, and growth.
• Work closely with the sales team to identify upsell and cross-sell opportunities within existing accounts.

Data Analysis and Reporting:

• Utilize customer data and feedback to identify trends, measure performance, and drive data-driven decision-making.
• Generate regular reports on customer success metrics and share insights with the leadership team.

Product Feedback and Improvement:

• Act as a liaison between customers and the product development team, providing valuable insights and feedback to drive product enhancements.
• Collaborate with product managers to ensure customer needs are addressed in product roadmaps.

Requirements:

• Managed team for minimum 4-5 years, B2B Business
• Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
• Proven experience in a customer success leadership role, preferably in a technology or SaaS company.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to derive insights from data.
• Experience working with cross-functional teams.
• Demonstrated success in driving customer satisfaction, retention, and growth

Interested candidates Kindly share your resumes at ashish.dixit@pidge.in