Configure and customize the Salesforce Platform including Sales Cloud, Service Cloud, Community C.P.Q., High Velocity Sales, Lightning Dialer, and more.
Develop customized solutions to extend Salesforce with Approval Processes, Process Builders, Flows, Apex, and Lightning Web Components.
Troubleshooting and resolution of production issues in coordination with the Salesforce Administrators.
Follow and help implement operational procedures for development, testing, and release management within Salesforce.
Maintain organization security including Profiles, Permission Sets, Sharing Rules, etc.
Support over 150k Community Users with our customer support portal, advocacy community, and learning management system.
Build out scalable solutions that can be maintained in a no/low-code environment by administrators using Custom Settings / Tools.
Keep up-to-date with Salesforce releases and bring ideas to the table for org improvement.