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Support Engineer
Photon Interactive
posted 9mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Hands-on experience with ticketing tools and documentation tools.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with desktop applications and help desk software.
- Excellent communication skills and multitasking / ability to work based on priority.
- Ability to provide step-by-step technical help, both written and verbal.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
- Following standard procedures and policies for helping / solving issues to the appropriate internal teams.
- Ability to work on rotational shifts - 24/7.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Support Engineer roles with real interview advice
People are getting interviews at Photon Interactive through
People are getting interviews through
(based on 57 Photon Interactive interviews)
Job Portal
Company Website
Recruitment Consultant
Referral
Campus Placement
Walkin
58%
9%
7%
5%
5%
2%
14% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Photon Interactive are saying
Rating based on 1 Support Engineer
review
Anonymous · Technical Support
in Chennai
Likes
Good place to learn new technology
Dislikes
Work life balance
Read 1 reviewSupport Engineer salary at Photon Interactive
reported by
4
employees
with 4-9
years exp.
₹4.8
L/yr - ₹7.3
L/yr
At
par with the average Support Engineer Salary in India
View more details
What Photon Interactive employees are saying about work life
based on 1.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Photon Interactive Benefits
View more benefits
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Photon Interactive Chennai Office Locations
Chennai Office
5th Block, 2nd Floor, DLF IT Park, 1/124, Mount Poonamallee Road, Sivaji Gardens, Manapakkam,
Chennai
Tamil Nadu 600089
Tamil Nadu 600089
Chennai Office
5th Block, 2nd Floor, DLF IT Park, 1/124, Mount Poonamallee Road, Sivaji Gardens, Manapakkam,
Chennai
Chennai – 600089
Chennai – 600089
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