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Business Operations Analyst, Payments
PhonePe
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- This role offers an exclusive opportunity to work on payments related initiatives with leading banks, financial and national institutions.
- Be a champ and work closely with external stakeholders including partner banks and networks.
- Responsible for handling day to day business operations with external and internal stakeholders.
- Identifying areas of operations that require technological intervention and co-ordinating with stakeholders for implementation of technical solutions.
- Responsible for management of business reporting and any ad hoc reporting required from time to time. Proficient knowledge of Excel is a must.
- Help develop and nurture relationships with payment players.
- Strongly focussed on execution.
- Customer-first attitude; always on toes to lessen pain points of customers.
- Monitoring transaction success rates and regularly analyzing data to bring about enhancements in products as well as improvement in processes and success rates.
- Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers.
- Maintaining Bank and Network relations in resolving Ad-hoc issues and improving existing operational processes.
- Addressing internal queries, data requirements and escalations regarding Payment transactions.
- Work closely with the finance team to drive reconciliations and execute required corrections.
- Collaborate with internal and external business + technical teams to spearhead integrations and go-live.
Requirements:
Minimum work experience of 1-2 years in the operations/payment industry
Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
Strong communication skills and ability to negotiate for ones requirements
Advanced knowledge of Excel and basic knowledge of SQL
Qualifications - B.Tech/MBA preferred
Employment Type: Full Time, Permanent
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People are getting interviews at PhonePe through
People are getting interviews through
(based on 186 PhonePe interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
31%
19%
16%
10%
7%
4%
13% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at PhonePe are saying
Business Operations Analyst salary at PhonePe
reported by
6
employees
with 2-6
years exp.
₹7.2
L/yr - ₹11
L/yr
33%
more
than the average Business Operations Analyst Salary in India
View more details
What PhonePe employees are saying about work life
based on 2.1k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
PhonePe Benefits
Health Insurance 
Job Training 
Team Outings 
Work From Home 
Soft Skill Training 
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PhonePe Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
Ashford Park View, Site No – 9 Industrial Layout, Koramangala 3rd Block,80 ft Road
Bengaluru
560034
560034
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