Manager - App Partnerships

Strategic Planning and Execution:

• Develop and execute strategic initiatives to improve product operations efficiency and effectiveness.
• Align product operations strategies with company goals and ensure consistent execution across teams.
• Develop a comprehensive onboarding process for partners and merchants (developers) that aligns with legal and compliance standards

Leadership and Team Management:

• Provide leadership and develop, mentor a team of product operations professionals.
• Foster a culture of continuous improvement and professional development within the team.
• Develop vision and goals for the team and execution plans for achieving those.
• Document and develop training plans along with SOPs for skill development and auditing processes.

Process Improvement:

• Identify, design, and implement processes for improvements to streamline product development, operations scale and delivery.
• Utilize methods and best practices to eliminate redundancy and inefficiencies to improve Quality & enhance productivity.
• Develop, Monitor and improve on the effectiveness of process changes and continuously realign the product operations functioning.

Cross-Functional Collaboration:

• Serve as a key liaison between product management, legal, compliance, engineering, marketing, sales, and customer support.
• Stakeholder management and effective communication and collaboration to ensure alignment and successful product launches.
• Participate in cross-functional meetings and workshops to drive consensus and resolve issues as representative of the Product Operations function.

Data-Driven Decision Making:

• Oversee the collection, analysis, and interpretation of product performance data.
• Work with analytics to develop dashboards and reports to provide actionable insights to make decision making for Product Operations function.
• Make data based actionable and priority chart for product teams.

Project Management:

• Understand the scope of work and develop execution plans for expected goals.
• Lead and manage complex product operations projects from conception to completion.
• Communicate project plans along with delivery timelines, scope, and quality standards.
• Develop detailed project plans, allocate resources, and manage timelines.

Documentation and Training:

• Create and maintain comprehensive documentation for product operations processes, SOPs and best practices.
• Develop and deliver training programs to ensure team members and stakeholders are proficient in processes and tools.
• Promote knowledge sharing and standardization across the organization.

Tool and System Optimization:

• Evaluate, implement, and manage tools and systems that enhance product operations.
• Ensure the effective use of tools and continuously seek opportunities to improve tool functionality.
• Stay abreast of new technologies and tools that could benefit product operations.

Qualifications:

• bachelors degree in business, Engineering, Computer Science, or a related field. masters degree preferred
• 5+ years of experience in product operations, product management, or a related role
• Proven experience in leading and managing cross-functional teams.
• Strong project management skills with expertise in project management methodologies.
• Excellent analytical, problem-solving, and decision-making abilities.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency with data analysis and tools to manage data (eg, Excel).
• Experience with project and product lifecycle management tools (eg, Jira, Zoho) is a plus.
• Ability to thrive in a fast-paced, dynamic environment and manage priorities.