City Lead Logistics - South East

About Pincode:
Pincode is India s first-of-its-kind local commerce app, revolutionising how local retailers
connect with customers. It is built with the vision of empowering neighborhood stores, kiranas,
and supermarkets. Pincode bridges the gap between traditional retail and modern e-commerce
while preserving the charm of trusted, personalized service.

Key Responsibilities:
1. As a City Lead - Logistics in the Logistics team, you will use your interpersonal and
problem-solving skills to manage fleet managers who further manage on-ground
delivery partner fleet, ensuring a flawless customer experience and minimum delivery
tat.
2. Undertake supply planning and guide fleet managers in hiring of Delivery Partners.
3. Setting up onboarding and training plans for fleet managers, and planning of the
incentive model for delivery partners and being responsible for the Festival/Holiday
based boosters.
4. Enable streamlined on-ground operations and ensure on-time delivery with highest
reliability
5. Drive key central initiatives to scale on-ground operations effectively.
6. Work closely with Fleet Managers to understand the key pain points, seek feedback/
insights, and provide optimal solutions.
7. Responsible for retention of riders who have been hired recently to ensure a stable fleet
and reduce churn.
8. Responsible for overall last-mile operations of their region.
9. Responsible for success of new initiatives and pilots run in your city
10. Owning end to end fulfilment promise made to the customers of the city

Requirements:
1. An ambitious professional with over 4 to 6 years of experience
2. Collaborative and can work with large blue-collar teams
3. Excellent at solving on-ground challenges faced and raised by delivery partners
4. Curious and has capability for thinking the impossible