Inside Sales Manager- Navi Mumbai

Roles and Responsibilities:

• Manage and lead the Order Processing team, providing guidance and support to ensure a high level of productivity and accuracy in order processing.
• Oversee the end-to-end order fulfilment process, from order receipt to shipment, ensuring compliance with company policies and procedures.
• Read and comprehend customer orders to accurately assess requirements.
• Review purchase costs and other associated expenses to create comprehensive cost sheets.
• Collaborate with finance and other relevant departments to ensure accurate cost estimations.
• Collaborate with Sales, Operations, and Logistics teams to coordinate order priorities and address any issues or delays in order processing.
• Develop and implement efficient order processing workflows, utilizing technology and automation tools to streamline processes and reduce errors.
• Maintain accurate records of customer orders, supplier orders, and inventory levels, and generate regular reports for analysis and improvement.
• Work closely with suppliers to optimize order processing and ensure timely delivery of goods.
• Resolve any discrepancies or issues related to orders, collaborating with internal teams and external partners as needed.
• Monitor key performance indicators (KPIs) related to order processing and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.
• Ensure accurate and up-to-date data within the CRM & Finance and operation system.
• Work closely with cross-functional teams to ensure seamless coordination between sales, finance, and customer support.
• Ensure excellent customer service and resolve any issues promptly to maintain customer satisfaction.
• Stay updated on industry best practices and technological advancements to drive innovation in order processing.
• Individual contribution also required when needed to support business requirements.

Team Management:

• Recruit, train, and mentor inside sales representatives to foster a high-performance culture.
• Provide ongoing coaching and performance feedback to ensure continuous improvement.
• Monitor and evaluate individual and team performance against established goals.

Qualifications:

• Bachelor's/Master degree in Business Administration, Supply Chain Management.
• Proficient in using advanced excel, ERP systems like SAP/Microsoft/Any other related.

Skills

• Proven experience in order processing, with a track record of successfully managing teams and optimizing processes.
• Strong understanding of supply chain management, logistics, order fulfilment and CNC Industrial Machines.
• Excellent organizational and multitasking abilities with attention to detail.
• Effective communication and interpersonal skills to collaborate with cross-functional teams and external partners.
• Problem-solving skills and ability to make decisions under pressure.

Interested candidates can share their resumes on dchitare@phillipscorp.com /mmitra@phillipscorp.com

Regards

Divya Chitare