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Philips

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3.9

based on 1.5k Reviews

Video summary

85 Philips Jobs

Field Service Engineer

Philips India Limited

3.9

based on 1.5k Reviews

2-7 years

₹ 6.88 - 9.81L/yr (AmbitionBox estimate)

Mumbai

1 vacancy

Field Service Engineer

Philips

posted 12hr ago

Job Role Insights

Flexible timing

Key skills for the job

Hospital Administration Customer Support Operations Health Insurance Service Delivery Management Spare Parts

+ 4 more

Job Description

The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change, for Multi-modality equipment(CT / MRI / Cathlab / XRay / Ultrasound)
To support philips customer in mumbai and Goa region for IGT products.

Basic troubleshooting, installation, maintenance and repair on designated equipment
Completing Preventative Maintenance and field modifications.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up.
Maintaining tools and test equipment and ensuring they are properly calibrated.
Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
Utilizing the escalation process to resolve customer service delivery issues.
Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
The ability to lift and carry a toolbox that can weigh up to 50 lbs.
Adhering to current regulatory requirements

Delivery:

The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
The FSE would also provide Demonstration Support for the system in the region
The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
The FSE would implement FCO.
Ensure Reduced down with timely updates to customer.
Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner.

Selling :

As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
FSE would coordinate the process of Spare parts Sales with the Customer
Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job s purview
The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.

Service Administration

The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
The FSE would be responsible for proper handling of parts/ Test Measuring Instruments to ensure return of all parts with proper documents
The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.

Customer Satisfaction

FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.

You are a part of

Customer Support team and will be support on multimodality as FSE

To succeed in this role, you ll need a customer-first attitude and the following

BE- Any engineering
3+ years of experience in X-ray , CT, MR, and Cath lab
Strong experience in medical device/services
Experience in troubleshooting, Maintenance and installation of medical Equipment.
Good Communication skills

In return, we offer you a challenging, innovative environment with great opportunities to explore. Our benefits are very competitive and designed around your preferences:

A rewarding career in Philips with attractive package.
A variable bonus based on both Philips results and personal performance
Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
Attractive collective health insurance package
Opportunity to buy Philips shares and products with discount.