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85 Philips Jobs

Field Service Engineer

2-7 years

₹ 6.88 - 9.81L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Field Service Engineer

Philips

posted 13hr ago

Job Description

The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change, for Multi-modality equipment(CT / MRI / Cathlab / XRay / Ultrasound)
To support philips customer in mumbai and Goa region for IGT products.
Basic troubleshooting, installation, maintenance and repair on designated equipment
Completing Preventative Maintenance and field modifications.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up.
Maintaining tools and test equipment and ensuring they are properly calibrated.
Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
Utilizing the escalation process to resolve customer service delivery issues.
Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
The ability to lift and carry a toolbox that can weigh up to 50 lbs.
Adhering to current regulatory requirements
Delivery:
  • The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
  • The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
  • The FSE would also provide Demonstration Support for the system in the region
  • The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
  • FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
  • The FSE would implement FCO.
  • Ensure Reduced down with timely updates to customer.
  • Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner.
Selling :
  • As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
  • FSE would coordinate the process of Spare parts Sales with the Customer
  • Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job s purview
  • The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.
Service Administration
  • The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
  • The FSE would be responsible for proper handling of parts/ Test Measuring Instruments to ensure return of all parts with proper documents
  • The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.
Customer Satisfaction
  • FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.
You are a part of
Customer Support team and will be support on multimodality as FSE

To succeed in this role, you ll need a customer-first attitude and the following
  • BE- Any engineering
  • 3+ years of experience in X-ray , CT, MR, and Cath lab
  • Strong experience in medical device/services
  • Experience in troubleshooting, Maintenance and installation of medical Equipment.
  • Good Communication skills
In return, we offer you a challenging, innovative environment with great opportunities to explore. Our benefits are very competitive and designed around your preferences:
  • A rewarding career in Philips with attractive package.
  • A variable bonus based on both Philips results and personal performance
  • Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
  • Attractive collective health insurance package
  • Opportunity to buy Philips shares and products with discount.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Field Service Engineer roles with real interview advice

Top Philips Field Service Engineer Interview Questions

Q1. Write a code to find distance between two points without using data structures
Q2. What will you do if you want to do some operation which involves rigorous mathematics?
Q3. How you will manage the supply chain knowing that the retailers will not stock your material on a large basis.
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What people at Philips are saying

3.9
 Rating based on 14 Field Service Engineer reviews

Likes

Working standard

  • Salary - Excellent
  • +6 more
Dislikes

Nothing is there

Read 14 Field Service Engineer reviews

Field Service Engineer salary at Philips

reported by 102 employees with 2-10 years exp.
₹4.4 L/yr - ₹12.9 L/yr
82% more than the average Field Service Engineer Salary in India
View more details

What Philips employees are saying about work life

based on 1.5k employees
78%
70%
49%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Philips Benefits

Health Insurance
Work From Home
Job Training
Cafeteria
Team Outings
Soft Skill Training +6 more
View more benefits

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Philips Mumbai Office Locations

View all
Mumbai Office
Philips Medical Systems India Private Limited, Technopolis Park, Mahakali Caves Road, Chakala, Andheri East Mumbai
Maharashtra 400093
Mumbai Office
Technopolis Knowledge Park, Mahakali Caves Rd, Andheri east Mumbai
Maharashtra 400093

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