Add office photos
All Filters
59 Phenom Jobs
Senior ServiceNow Developer
Phenom
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Collaborate closely with business stakeholders within the Customer Success team to understand their needs and translate them into technical requirements for CSM applications.
- Design, develop, configure, and implement ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Knowledge Management modules.
- Automate workflows and processes to improve efficiency and enhance the customer support experience.
- Develop and maintain custom functionalities within the CSM platform using ServiceNow scripting languages and APIs.
- Integrate ServiceNow CSM with external systems to ensure seamless data flow and create a unified support experience.
- Write clear and concise technical documentation for ongoing maintenance and knowledge transfer.
- Stay current on the latest ServiceNow CSM features and best practices.
- Troubleshoot and resolve complex issues related to ServiceNow CSM functionalities.
What You ve Done:
- Minimum 4+ years of experience as a ServiceNow developer with a strong focus on the CSM product.
- Proven track record of designing, developing, and implementing successful ServiceNow CSM applications.
- In-depth knowledge of ServiceNow CSM modules (Incident, Problem, Change, Knowledge Management).
- Expertise in ServiceNow scripting languages like JavaScript and ServiceNow APIs.
- Experience with integrating ServiceNow CSM with external systems (APIs) is a plus.
- Strong understanding of ITIL principles and best practices for customer service management.
- Excellent analytical and problem-solving skills.
- Top-notch communication and collaboration skills with a focus on customer success.
- Ability to work independently and manage multiple priorities effectively.
Benefits:
We want you to be your best self and to pursue your passions!
- Benefits/programs to support holistic employee health
- Flexible hours and working schedules
- Growing organization with career pathing and development opportunities
- Tons of perks and extras in every location for all Phenoms!
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Servicenow Developer roles with real interview advice
People are getting interviews at Phenom through
People are getting interviews through
(based on 31 Phenom interviews)
Job Portal
Referral
Walkin
Campus Placement
36%
32%
16%
6%
10% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Phenom are saying
Servicenow Developer salary at Phenom
reported by
2
employees
with 6-7
years exp.
₹16.2
L/yr - ₹20.7
L/yr
169%
more
than the average Servicenow Developer Salary in India
View more details
What Phenom employees are saying about work life
based on 317 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Phenom Benefits
View more benefits
Compare Phenom with
Talentica Software
Compare
TalentSprint
Compare
TALENTEDGE
Compare
PeopleStrong
Compare
PeopleScout
Compare
People Matters Media
Compare
Careernet
Compare
CareerBuilder
Compare
Career Launcher
Compare
Thomson Reuters
Compare
Chetu
Compare
eClinicalWorks
Compare
Temenos
Compare
Globant
Compare
Financial Software & Systems
Compare
ivy
Compare
Petpooja
Compare
IBS Software Services
Compare
UKG
Compare
Axtria
Compare
Support Administrator - IT Service Management
2-6 Yrs
Hyderabad / Secunderabad
Share an Interview