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Servicenow Developer
5-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Servicenow Developer
Sandhata Technologies
posted 28d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- General support, administration and maintenance of ServiceNow platform and associated applications. Configure and maintain SLA, catalog items and their associated workflows
- Understand how ServiceNow can enable the end users and Service Desk Agents to become more efficient and configure the platform to achieve measurable business benefits.
- Working closely with IT and business teams to configure and improve core platform capabilities in accordance with ITIL best practices.
- Monitor health, usage and overall compliance of ServiceNow and its applications.
- Coordinate application and platform upgrades and assist in building and maintaining internal technical documentation, manuals, policies, and processesDeliver High Level Designs for End-to-End Solution, get it reviewed and approved by appropriate stakeholders from various participating domains
Required Skill Set:
- Experience 5 -7 years
- Strong ServiceNow Technical Analysis experience, with the ability to partner technical developers and Operations team to improve the client experience.
- Ability to analyse, troubleshoot and resolve complex software application related problems.
- Understanding of ITIL process, Service Management, IaaS, PaaS and SaaS platforms.
- Strong requirements gathering knowledge gained through heavily client focused roles.
- Worked around Agile development environments, including Agile/Scrum team meetings
- Understanding of Software development lifecycle
- Core experience on the following are MUST:
- HTML/XML, Java scripts, MySQL database, Service-now Glide objects and scripts.
- ServiceNow Supported Integration interfaces:
- Data Import/export sets, Web-services (REST API and SOAP)
- Email, JDBC/ODBC, JSON, SSO SAML2.0,
- Update sets, Script Includes, Business rules, ACL Security scripts, Client scripts
- UI pages, UI Macros, UI Scripts, UI Policies, UI Actions,
- Service portals, Pages, Widgets, Chat support and Virtual Agent.
- Database, Tables and Structure, DB Views and their implementation in ServiceNow
- Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
- Exceptional customer service skills
- Service Now Development and Administration experience (as a developer, analyst or any other technical role)
- Experience of Agile delivery methodologies, understanding of SAFe would be an advantage
- Knowledge of ITIL
- Agile tools like JIRA, Confluence etc
Employment Type: Full Time, Permanent
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based on 40 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Sandhata Technologies Benefits
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